The recording and monitoring option is not working in the new UCCX setup I have installed.I have configured following things for desktop monitoring as per the document
1)Checked that IP Phones are diasy chained and speakers of Supervisor's PC is working,NIC card of agent's and supervisor desktops are compatible
2)In web CDA P phones to be monitored have been configured
3)In CCM configured the phone for "Span to PC port" as enabled also configured "Advertise G.722 codec" as disabled
4)Ran postinstall.exe on agents system and checked if correct NIC adapter is being used for monitoring
5)Checked the NIC binding order in UCCX server and that is correct
I noticed one thing that "services" in both CAD and CSD are showing as "partial services" and they are monitoring and recording services only.Hence is this problem related to these services? How do i correct the recording and monitoring issue?