How to play voice when a call is transferred?

Answered Question
Sep 3rd, 2010


We have a Cisco Unified Communication Manager installation.

When a citizen calls an employee and the employee need to transfer the call to another employee, we often experience that the citizen thinks the call has been cut when the first employee tries to transfer the call to another employee that currently are busy with another call.

Is there any way that we can activate some kind of message or music so the citizen knows that the call has not been cut, but can hear that the line is busy and waits to get through?

Kind regards,


I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 6 years 1 month ago

Make sure the MRGLs for the GW has an MOH server and you set a Network Hold MOH Audio Source for the devices.



If this helps, please rate

Correct Answer by dfokin about 6 years 1 month ago


It seems, that you need to configure MoH audio source. More information:

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Overall Rating: 5 (2 ratings)
Carl-Marius.Steensen Tue, 09/07/2010 - 02:16

Hi dfokin and javalenc,

You were right! - It works when MOH is activated on the phone numbers

Thank you for your help!

Kind regards,



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