Hi, I probably should know how to fix this by now, but I couldn't find a document pointing how to turn on (if ever needs to), in CUCM (6.1.4-2000) to get QoS data like jitter, delay, etc... to be recorded into CDR/CMR. My cluster only gets null and NA values for these. Does any know how to fix this please?
Go to the system service parameters for the call manager service. Look for a parameter called "Call Diagnostics Enabled" and modify accordingly. You will need to modify this parameter on each call processing node/server individually. Parameter takes effect immediately.
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