I have integrated Unity Connection 7 with CUCM 7.1. The voicemail ports are registered. I created an AXL account in CUCM and successfully imported users into Unity Connection with the correct extension. When I hit the "Messages" button on the phone, the Unity Messaging System announcement comes up, but I am not put into the user's mailbox; the announcement just says that from a touch-tone phone I can dial any extension. If I call another phone, I get the same announcement and not a user's mailbox. This is the first time I've created a Unity Connection server, so there's probably some obvious disconnect. Any suggestions?
The fact you are reaching CUC means that you have the ports/line group/hunt
pilot/vm pilot configured correctly. What is missing is that you are not
integrating to the user's vm box. There are a few things you can check:
1. Check the VM profile. There is a mask attribute which can be used to mask
digits sent to a VM system (whether via redirect or direct calling).
2. Check the mailbox extension in CUC and see if it matches the line
extension on the IP phone. By itself this isn't conclusive. Make sure you
3. Check the VM profile mask and ask yourself: "if this mask was applied
to the extension on the IP phone, what would the result be and would that
result match the CUC VM extension. You may want to check to see the VM
profile is assigned to the line as well.
If this is a default configuration then you should have to check call
routing rules. But, it is possible that someone fouled up the rules. In
CUC, check the Direct and Redirect call routing rules. The Direct call
routing rules would apply when someone dials the pilot number directly or
presses the message button on the phone. The redirect would apply when a
call is forwarded to VM.
You should take the time and read the troubleshooting guide. Particularly
You may to troubleshoot calls. The above doc goes into methods of doing
this. You may also want to look at the following:
There is a help file and video tutorials.
On 9/4/10 2:35 PM, "refram"