We want that UCCX caller will be transfer to his/her prefered agent or the agent he talked last time and if all agents are busy then IVR will prompt the caller to leave his/her voice and then that voice will be forward to agent by e-mail. Is it possible by the UCCX 7.X?
Solutions: 1. Cisco Unified CME 7.0, 2. UCCX 7.0
Kindly help me.
Thanks & Regards,