Last couple days I've had this weird issue happening with IPCC.
I've tried to debug couple of scripts, but they never get triggered, it's like application does not get triggered at all.
Although I call the trigger and it plays menu and actually works.
The script is fine, I know I'm putting correct script name when I debug, I've done it before, the same script, with no problem. It just stopped working last friday.
More info: It's HA solution, both servers are "IN SERVICE", it's a production network 24/7 CC, so I can't just restart the servers without a good reason.
Anything I should be looking into? any ideas???
Hard to say what is going on unless you look at the medt log
Try testing from the script editor on the uccx box and see what happens, this will let us know where the issue lies
We are trying to isolate if this is an issue due to the network or your UCCX has a problem with running the debug
If you do look at the MEDT you will see that the Script Editor fires of a request to the UCCX that it will be performing a debug on script XXXX
The UCCX will response to this and the Script Editor will then poll the UCCX till a call has hit the system.
Determine where the break down in the process lies, also try disabling any anti virus/firewall you have on the client pc should the test on the UCCX box works.