B-ACD Que message in different language?

Unanswered Question
Sep 7th, 2010

I've set up a B-ACD que that works quite nicely except one thing. The UC is localized with Swedish prompts for everything except the B-ACD prompts, when clients calls in they are greeted with "all agents are currently busy...." in english. Is there a prerecorded prompt in Swedish for this or a way to record our own prompts?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
m.junghage Tue, 09/07/2010 - 08:07

To answer my own question:

I downloaded the en_bacd_allagentsbusy.au with tftp to see what format it was in. Then I simply converted my recording to match the format of the original prompt and renamned it. Then uploaded it and replaced the old file. The system needed a reload before being able to use the new prompt though.