Solved: Support tools required for ICM 7.5

dabellan · ‎09-07-2010

Hello Team,

We are upgrading a customer from ICM 6 to ICM 7.5. Is support tools a required application for ICM 7.5?This is a technical question - not sales or ordering related - I just need to confirm if we upgrade to ICM 7.5, support tools is not required and there will not be issues if we do not install it.

Thanks

David

david.macias · ‎09-07-2010

It's not required, it just makes life easier. Heck you can install it on any old computer.

david

Blog

View solution in original post

geoff · ‎09-07-2010

If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.

Regards,

Geoff

View solution in original post

david.macias · ‎09-07-2010

Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place. You will need both a server for it and to ensure the client is running on all the ICM components.

david

Blog

View solution in original post

david.macias · ‎09-07-2010

It's not required, it just makes life easier. Heck you can install it on any old computer.

david

Blog

geoff · ‎09-07-2010

If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.

Regards,

Geoff

dabellan · ‎09-07-2010

Hello,

So it means it is only OPTIONAL?I am confused..As I see in the upgrade guide of ICM(Page 51)it seems it is required...See link below

Link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/icm75ug.pdf

david.macias · ‎09-07-2010

Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place. You will need both a server for it and to ensure the client is running on all the ICM components.

david

Blog

dabellan · ‎09-07-2010

Thanks for the help