We have a lab enviroment setup:
1x CUCM System version: 22.214.171.12400-12
2x CCX System version: 126.96.36.19900-41
we did everything by the book,
1) end user ( IPCCX line associated, Group permissions defined, device associated)
2) application user defined in UCM, devices associated to RmCm application user
If we check in CCX administration:
tools->user management->user view
users are visible and have agent capabilities
if we go to:
we have no resources/agents available?
also see the attachments
Did anyone have similar experience?