CCM 6.1 Music on Hold Playlist

Unanswered Question
Sep 7th, 2010

We wold like to configure voice messages into a playlist and use as music on hold.  We would like to set it as a playlist so we can easily add or delete each type of promotional message without having to re record all messages.  Is this possible? If so how?

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Overall Rating: 5 (3 ratings)
Jonathan Schulenberg Tue, 09/07/2010 - 10:05

Not possible. You will need to use a third-party software utility such as Audacity to mix the individual files into a final single WAV file that you then upload to CUCM.

Jonathan Schulenberg Tue, 09/07/2010 - 10:29

Just be careful not to use commercial music if you do this. You legally have to buy additional licenses to play anything that has a copyright that you do not own via MoH. Check with your legal counsel for details depending on your country.


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