Desktop Workflow: condition is CSQ?

Unanswered Question
Sep 7th, 2010

We are trying to build a voice contact workflow using Cisco Desktop Work Flow Administrator, that will create a screen pop. Under the default workflow, we've built an Answered http action that works fine.

However, we need to do some special things based on which CSQ the call went to.  For example if it's CSQ = "Dev" then I'll use one http server, but if CSQ = "Prod" then the screen pop goes somewhere else.

So I assumed I would need to build a separate workflow (not Default) and use conditions.  But none of the available conditions are CSQ.  Is there any way to build different workflows based on CSQ?

I guess if not, I can modify my script to set a Call Variable 1 or something to the queue, but I wanted to avoid modifying the script.

The environment is UCCX 8



I have this problem too.
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