I'm looking to change the DNIS length in CVP from 4 digits to 9 (or 10) digits. Here is some detail about the environment...
VRU type 10
Here is the scenario...
We have a 'traditional' call center setup. 800 service from the carrier provides a 4 digit DNIS to our ingress/vxml gateways. These calls get CVP treatment and eventually get routed via ICM to one of our call centers (Avaya). The VRU leg has a 4 digit label, the 'maximum length of dnis' in Ops console is 4 digits and the voice browser 'list of transfer labels' is set to the VRU leg label.
All the above works great...
Now we have a project to add smaller sites to our ICM/CVP environment. So, the new calls will not come in via 800 service; they will come in through a local GW and local pots line. We have added the CVP tcl scripts to the local GW's and everything works fine 'IF' we use a 4-digit DNIS.
The problem is that we want to use a 9-digit DNIS from these sites (lots of sites), but still use a 4 digit DNIS from the 800 carrier.
So I guess I have two questions...
1) Is this possible (to have a DNIS range between 4-9 digits).
2) Any direction on the config changes would be nice (some are obvious, but I'm sure that I'd miss something)
Thanks for the help and insight!