UCCX Default prompt installation

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Sep 7th, 2010
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I am currently installing a UCCX 7.0

I created 2 CSQ , skill groups ..............

I am finding it a bit difficult to modify the default script to accomodates my new  welcome prompt and the CSQ.

Can anyone pls assit.

Julian Mbah

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Jonathan Schulenberg Wed, 09/08/2010 - 05:13
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You will need to ask a more specific question on this forum. Generally speaking we won't hold your hand all the way through; this is free after all.

There are some example scripts that you can use or reference: Cisco Contact Center Express Script Repository

Beyond that, there are two Cisco classes offered by Learning Partners: UCCXD and UCCXA. They are - for better or worse - the best training available for the CCX product.


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