Customer has a big issue with LMS.
When he connects to the standard portal, it works fine.
pdshow seems ok.
But when he wants to work with custom portal (portal.jpg), it makes a long time to display information and when he wants select something it hangs.
CPU is very high. He must stoped/restart LMS to have a normal CPU.
I asked him to :
- restart LMS, he made at 14h30
- CPU was ok and he worked with standard portal withou problems but when he tried to put debug for portal CPU increase at 15h30:
Common Services -> server -> Admin -> CS Log Configurations: debug on CiscoWorks Portal, CiscoWorks portlets and CS Home
Process which takes a lot of CPU is tomcat, you will find pdshow.txt, stdout.log and stderr.log.
He tries to go to the custom portal but it hangs, you will find logs from debug : CSHomePage.log and CSPortal.log
he sent me AAD.log because there was " high severity alert".
Many thanks for your help,