09-07-2010 12:26 PM - edited 03-19-2019 01:32 AM
The design and installation/configuration documents hint that a speech to text service can be set up for Unity Conneciton 8. However, the documentation is extremely sketchy at best.
While the docs state that it's an external service, they don't give you a clue as to where you would go to get it if a customer wanted it.
If we assume a customer is asking for Speechview, where does one get it?
My personal belief is that this should be better addressed in both UC design and configuration guides, but since it isn't, does anyone know?
09-07-2010 12:57 PM
In order to use it all you need is this:
The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.0(2) and later.
•Users must have SpeechView User licenses.
•Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.
Not sure what you mean by " where you would go to get it"
You only need to meet the requirements and follow the configuration guide.
When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. When the completed transcription is returned by the transcription service, the text attachment is updated with the text of the transcription, or with an error message if there was a problem with the transcription. Only the first 500 characters of a message transcription are provided, so longer messages are truncated. However, users have access to the original recording in its entirety.
Connection sends the audio portion of a voice message to the transcription service, without details about the sender or recipients of the message. Communication between Connection and the external transcription service is secured by using S/MIME over SMTP.
To use SpeechView, users must belong to a class of service that enables transcriptions of voice messages. Members of the class of service can view the transcriptions of their messages by using an IMAP client that is configured to access their Connection messages. The original voice message remains attached to the transcribed text message.
You can also configure an SMS or SMTP notification device for users so that Connection sends transcriptions to an SMS-compatible phone or an external email address; users can configure SMS or SMTP notification devices for themselves if they have access to the Connection Messaging Assistant web tool. The original voice message is not attached to transcription messages sent to notification devices, but the device can be configured to include the phone number that users call to reach Connection, so after viewing the transcription they can call Connection to listen to the voice message.
HTH
java
If this helps, please rate
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09-07-2010 01:50 PM
Thanks, but your reply doesn't really help. It does highlight the problem though. From the docs (and quoted in your message):
>When the SpeechView feature is enabled, Cisco Unity Connection uses a third-party external transcription service to convert voice messages to text
The keyword is that the transcription service is EXTERNAL....meaning it isn't part of Unity Connection...it's on another server somewhere. There is all kinds of documentation on how to set Unity Connection up to transfer messages over to the external server, but nothing that describes WHAT that other server is or WHERE it comes from.
09-07-2010 05:54 PM
Hello,
Indeed this is a tricky feature to find in-depth documentation on.
So it appears Cisco has an agreement with Nuance to get this to work. However it appears the customer is only responsible for purchasing the license for feature and not responsible for getting your own external vendor. Any problem with the service would still go directly through Cisco.
More documentation and videos can be found at the following link produced by the DE's that developed the feature and product.
http://ciscounitytools.com/Training/Connection/CUC8_01.html
If you go here look under SpeechView (8.0(2)) found at bottom of page.
Hope that helps some.
Thanks,
Scott
09-07-2010 07:25 PM
Still could use more.
There is not a complete configuration guide and the customer wants a proof of concept.
09-08-2010 05:06 AM
The Answer Monkey site (inside joke) that Scott referenced is your best bet at this point. Even the upcoming 8.5 release documentation hasn't fleshed this out a whole lot further than what you will see there. The videos are the most useful becase your MTA (e.g. Exchange, Sendmail, etc) must play a role in this feature.
You can get a proof of concept working by requesting a 60-day demo license from SWIFT: Unity Connection Speech View Demo License
Also, for the record, this is a yearly subscription license model - not a one-time purchase.
09-08-2010 08:13 AM
Very helpful. Thank you!
Cliff
10-17-2019 02:54 PM
How do we get a trail or demo license for SpeechView? for a partner
09-08-2010 09:42 AM
Cliff,
Were you able to grab a demo license for your proof of concept? Let me know if you have any trouble getting the license or getting the feature enabled. Also, SpeechView will come off NPH on the 20th of September so you will be able to order permanent licenses at that point.
Let me know if you have any other questions on the feature.
Dan
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