I have a customer that wants to remove their Cisco Unified Business Attendant Admin and go to a 7962 with an expansion module. The receptionist positions at the two locations thier workflow doesn't work very well with the console. What we are thinking to setup is moving from the consoles and having the two main numbers go to a hunt group or something so if they walk away the main number can roll to other users to answer the calls.
This is a bit new to me so I'm trying to understand what needs to change to make this happen. The scenario would be to have the main number ring the receptionist and if not answered in 4 rings roll to and alternate phone, then another, then a final phone if not answered previously. What I am having a hard time figuring out is how to change from the CTI route to a a way this could happen. I'm thinking a hunt group or something? Could I have this then roll to an alternate DN then another, etc?
Not sure what all needs to be removed and changed in the configuration to make this all happen without a major outage during the transition. I'm open to any suggestions for research and reading to help me understand how to proceed. Seems like it shouldn't be impossible but I feel there are alot of details I need to consider and want to be prepared as best as I can.
Anyone have encountered this situation and have a solution? Two sites need this change.
CUCMBE 22.214.171.12400-2 Cisco Unified Business Attendant Admin 126.96.36.199
Cisco Unified Business Attendant Admin