Solved: CME 8.0/CUE & Automated Attendent

joe-nolan · ‎09-07-2010

I am looking for some help on setting up a Automated Attendent on CME & CUE.

I have configured the dial-peer with the pilot number and used the GUI on CUE for setting up the prompts.

I am confused on what else needs done. I am looking for a guide on the complete process of setting an AA up and help working through my configuration.

Adrian Saavedra · ‎09-07-2010

Hi,

You can find information from CUE Maintain and Operate Guides:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod_maintenance_guides_list.html

Configuring Auto Attendants:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/5AAttnd.html

CUE Guide to Writing and Editing Scripts:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/edover.html

GUI Admin:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/ch1over.html

Hope it helps, please rate if it does.

Kind regards,

- Adrian.

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Gabriel Saavedra · ‎09-08-2010

You would like to check this link too:

http://tools.cisco.com/support/downloads/pub/Model.x?mdfid=282935847&mdfLevel=Software%20Version/Option&treeName=Voice%20and%20Unified%20Communications&modelName=Cisco%20Unity%20Express%20Version%208.0&treeMdfId=278875240

In the Unity Express Utilities you can download de CUE Editor so you can create your scripts, and also you can find some example scripts.

Gabriel.