LMS 3.2 : DCR Server is down or inaccessible

Answered Question
Sep 8th, 2010
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Correct Answer by Martin Ermel about 6 years 10 months ago

is it possible that your system locales are set to french ?

this would be not supported. You need to set system locale and the default user locale to US-English.

according to this line it seems that your certificate has expired:

[...]

ERROR: Certificate Date Invalid


java.security.cert.CertificateExpiredException: NotAfter: Sun Aug 29 13:04:52 CEST 2010

[...]


I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup


give it a try...


If not I assume this methode Joe gave a while ago is still valid:

Do the following:


* net stop crmdmgtd


* cd NMSROOT\MDC\Apache\conf\ssl


* del server.*


* cd NMSROOT\MDC\Apache


* NMSROOT\bin\perl ConfigSSL.pl -disable


* NMSROOT\bin\perl ConfigSSL.pl -enable



This last step will prompt you to enter all of your cert info.  Once that is done, you have a choice.  If you want to run with SSL enabled, you will need to re-run:


    NMSROOT\bin\perl ConfigSSL.pl -enable


If you do not want to run with SSL enabled, then simply rest5art dmgtd:


    net start crmdmgtd


Note: NMSROOT is the path into which you have installed CiscoWorks.  By default, this is C:\PROGRA~1\CSCOpx.
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Joel Monge Wed, 09/08/2010 - 08:48
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  • Cisco Employee,

If you are on Windows, go to Start and click on 'Run...'. Type in services.msc and make sure you have the following services set like this:


CiscoWorks ANI database engine: Manual
CiscoWorks Daemon Manager: Automatic
CiscoWorks RME NG database engine: Manual
CiscoWorks Tomcat Servlet Engine: Manual
CiscoWorks Web Server: Manual
CWCS Cmf database engine: Manual
CWCS rsh/rcp service: Automatic
CWCS syslog service: Automatic
CWCS tftp service: Automatic
DFM dfmEpm database engine: Manual
DFM dfmFh database engine: Manual
DFM dfmInv database engine: Manual


If any of these are different, change them and reboot.  If problem remains, post a full pdshow output.

Joel Monge Thu, 09/09/2010 - 06:58
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  • Cisco Employee,

Post the dcr.log and DCRServer.log.  Is there any change on this server you can correlate to this problem?  Was there anything new installed?

korrigan29 Thu, 09/09/2010 - 08:01
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I don't know if anything new has been installed, I don't manage the system, but only CiscoWorks software.
I'll try to have this information if you need it.

Thanks

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Correct Answer
Martin Ermel Thu, 09/09/2010 - 08:21
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is it possible that your system locales are set to french ?

this would be not supported. You need to set system locale and the default user locale to US-English.

according to this line it seems that your certificate has expired:

[...]

ERROR: Certificate Date Invalid


java.security.cert.CertificateExpiredException: NotAfter: Sun Aug 29 13:04:52 CEST 2010

[...]


I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup


give it a try...


If not I assume this methode Joe gave a while ago is still valid:

Do the following:


* net stop crmdmgtd


* cd NMSROOT\MDC\Apache\conf\ssl


* del server.*


* cd NMSROOT\MDC\Apache


* NMSROOT\bin\perl ConfigSSL.pl -disable


* NMSROOT\bin\perl ConfigSSL.pl -enable



This last step will prompt you to enter all of your cert info.  Once that is done, you have a choice.  If you want to run with SSL enabled, you will need to re-run:


    NMSROOT\bin\perl ConfigSSL.pl -enable


If you do not want to run with SSL enabled, then simply rest5art dmgtd:


    net start crmdmgtd


Note: NMSROOT is the path into which you have installed CiscoWorks.  By default, this is C:\PROGRA~1\CSCOpx.
korrigan29 Mon, 09/13/2010 - 01:32
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Thank you. It's OK now.
I tried what you told me :


"I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup


give it a try..."


It works. Thanks a lot.

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