I upgraded our software pack to 8.0.4 as the Cisco SBS suggested I do. The process didn't work as it should have, but never the less I ended up getting the upgrade done and working before the next day of business. Now the auto-attendant does not work as previous. I use "aa_sbcs_v03.aef" and it was modified by going into the GUI on CUE and set to max retry of 1. This was done to play a short message introducing who we were and the opprotunity to enter the extension number before being sent to an operator, or our receptionist.
Since access to CUE has been apparently cut in this upgrade, I can no longer go in and change the max retry to 1 leaving my callers left hearing the message 3 times before finally being transferred to the front. I would appreciate some help.
Open a browser and go to 10.1.10.1. Login with your UC500 credentials.
navigate tyo Voice Mail, then Auto Attendant.
Change to 1
I just tried and it works and CCA is not bothered by this.