09-08-2010 07:50 AM - edited 03-16-2019 12:40 AM
I have a quick question for the forums:
One of our employees has left the business, and a new employee has been hired in her position. I went into CUCM, and added a new End User. I added the primary device, but it didn't seem that anything had happened. So I set his password for him, and it wouldn't work for him. It was as if the user name I set up had no ties or association to the phone. So I went into the old account associated with that phone, and looked things over and noticed that it says Primary Directory Number is still x444. So I went back into the new account, and selected 444 as primary DN for the new user, and ever since then the phone reads Ethernet Disconnected. I haven't touched the switch, in fact, the phone is PoE and is still getting powered up from the Ethernet. And I moved the phone to the Tech office here to test it where my phone is plugged in, and it reads "Ethernet Disconnected". Does anyone have a suggestion?
Solved! Go to Solution.
09-08-2010 08:42 AM
Have you tried a different patch cable to the phone? 802.3af is provided on a separate pair of wires than the RX/TX pairs for 10/100 Ethernet. I have seen many patch cables degrade to the point that data doesn't pass but the PoE voltage still makes it through.
09-08-2010 08:42 AM
Have you tried a different patch cable to the phone? 802.3af is provided on a separate pair of wires than the RX/TX pairs for 10/100 Ethernet. I have seen many patch cables degrade to the point that data doesn't pass but the PoE voltage still makes it through.
09-08-2010 08:49 AM
Yes. I've moved the phone to my office, unhooked my working phone, and hooked it into the associated phone and the same issue persists :Ethernet Disconnected.
Any other suggestions?
09-08-2010 09:03 AM
Glad to hear it's fixed. It's amazing what users manage to due to phones.
09-08-2010 08:57 AM
Your suggestion of checking the wire was something I had already done. However, you led me to believe my issues could be at Layer 1
, so I turned the phone upside down, and right there it was: one of the 8 prongs had popped out and was bent out of shape and shot all the heck!!
Thanks man!
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