I'm about the upgrade our CUCM cluster to 7.1(3b)SU2 from 6.1(4b).
According to Cisco's compatibility matrix, our current version of CU Contact Centre Express (7.0(1)SR05_Build504) is fully compatible with CUCM 7.1(3b)SU2.
However, am I right in assuming that I will have to upgrade the JTAI client software on the Contact Centre server to: (7.1(3.1000)-3?
It's a windows based server, so I take it I just need to uninstall the old JTAI client and run the. exe for the new JTAI client?