09-08-2010 02:32 PM
Hi,
Hopefully this will be a simple question for someone but it's beyond me.
Recently I started connecting to the internet via a 3G Broadband Modem that plugs into my USB. When I connect to the internet this way, I cannot open VPN Client--I get "Error 51: Unable to connect to the VPN Subsystem." The error box says "Please make sure you have at least one active network interface that has an IP address." But I do have an active IP address so I don't know why the VPN client can't see it.
When I connect to the internet via a wireless internet connection at work, I have no problem using VPN client.
How can I resolve this?
Thanks.
09-08-2010 03:13 PM
Hi,
Sorry, but there's not really enough information to determine what your issue is.
Can you answer the following:
1) OS and service pack of the host machine
2) Version of the VPN client.
Was this working previously, or has it never worked with the USB client? Is there anything in the VPN client logs?
09-08-2010 05:48 PM
hi
thx for your reply.
i'm using Mac OS 10.5.8. sorry, i don't know what a service pack is.
as for what version, i am totally sure--it is simply called Cisco
VPNClient. i downloaded it from my university site so i don't know for sure
if it's the most recent one. and unfortunately i'm not able to open the
program right now as i get that error message.
the VPN client has never worked with this USB modem but it has always worked
when i'm connected to wirless networks. i don't know how to access the logs
as i can't open the program.
sorry for the spotty information on my part, any help is greatly appreciated
09-08-2010 06:07 PM
Hello,
It seems like there could be some compatibility/support issues with 3G card
and VPN clients. The issue seems to be with the 3G card driver and VPN
client interoperability. In the latest release notes, there is a statement
that VPN client does not support any WWAN cards.
http://www.cisco.com/en/US/docs/security/vpn_client/cisco_vpn_client/vpn_cli
ent5007/release/notes/vpnclient5007.html#wp84047
Could you see if there is an update for the 3G card driver and install it?
Also, once you update the 3G card driver, reinstall (clean) the VPN client.
Hope this helps.
Regards,
NT
09-09-2010 08:10 AM
thanks for your help. i'll try that. if it matters, the version of VPN
Client i'm using is 4.9.01
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