UCCX Best Practice - UCM Agent Line Configuration documentation

Answered Question
Sep 8th, 2010

With UCCX, I have always abided by some rules when it came to configuration of the agent's line in CUCM.  At least to be a TAC supported solution anyway.  For Example:

1. Agent Extension can not be shared

2. Agent Exension not part of any CUCM hunt group or call pickup group

3. Call Waiting Disabled Max/Busy 2/1

4. Agent Extension should not take inbound calls

5. Agent extensions not set to CFNA

6. etc....

I had someone ask me to back this up with some sort of documentation.  I reviewed the UCCX 7.x SRND and could not find anywhere explicitly talking about CUCM configuration.

Does anyone know if this type of information is documented?

Thanks in advance,

Shane

I have this problem too.
0 votes
Correct Answer by William Bell about 6 years 4 months ago

Shane,

Look at the release notes for your version of UCCX. They typically have a

section called "Unsupported Features in Unified CM". There is also a

section on "Unsupported and Supported Actions" and general "Unsupported

Configurations in Cisco Unified CCX".

Release notes URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_note...

st.html

You won't find the data in the SRND for whatever reason.

HTH.

Regards,

Bill

Please remember to rate helpful posts.

On 9/8/10 5:40 PM, "shane.orr"

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Correct Answer
William Bell Wed, 09/08/2010 - 14:57

Shane,

Look at the release notes for your version of UCCX. They typically have a

section called "Unsupported Features in Unified CM". There is also a

section on "Unsupported and Supported Actions" and general "Unsupported

Configurations in Cisco Unified CCX".

Release notes URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_note...

st.html

You won't find the data in the SRND for whatever reason.

HTH.

Regards,

Bill

Please remember to rate helpful posts.

On 9/8/10 5:40 PM, "shane.orr"

shane.orr Wed, 09/08/2010 - 15:14

Thanks man, you hit the nail on the head.

Or at least that is the best documented answer I am going to get.  I did not think about looking in the release notes for that type of info.

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