09-08-2010 02:40 PM - edited 03-14-2019 06:27 AM
With UCCX, I have always abided by some rules when it came to configuration of the agent's line in CUCM. At least to be a TAC supported solution anyway. For Example:
1. Agent Extension can not be shared
2. Agent Exension not part of any CUCM hunt group or call pickup group
3. Call Waiting Disabled Max/Busy 2/1
4. Agent Extension should not take inbound calls
5. Agent extensions not set to CFNA
6. etc....
I had someone ask me to back this up with some sort of documentation. I reviewed the UCCX 7.x SRND and could not find anywhere explicitly talking about CUCM configuration.
Does anyone know if this type of information is documented?
Thanks in advance,
Shane
Solved! Go to Solution.
09-08-2010 02:57 PM
Shane,
Look at the release notes for your version of UCCX. They typically have a
section called "Unsupported Features in Unified CM". There is also a
section on "Unsupported and Supported Actions" and general "Unsupported
Configurations in Cisco Unified CCX".
Release notes URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_li
st.html
You won't find the data in the SRND for whatever reason.
HTH.
Regards,
Bill
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On 9/8/10 5:40 PM, "shane.orr"
Please remember to rate helpful responses and identify
09-08-2010 02:57 PM
Shane,
Look at the release notes for your version of UCCX. They typically have a
section called "Unsupported Features in Unified CM". There is also a
section on "Unsupported and Supported Actions" and general "Unsupported
Configurations in Cisco Unified CCX".
Release notes URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_li
st.html
You won't find the data in the SRND for whatever reason.
HTH.
Regards,
Bill
Please remember to rate helpful posts.
On 9/8/10 5:40 PM, "shane.orr"
Please remember to rate helpful responses and identify
09-08-2010 03:14 PM
Thanks man, you hit the nail on the head.
Or at least that is the best documented answer I am going to get. I did not think about looking in the release notes for that type of info.
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