Corporate Directory Not updated

Unanswered Question

We have an SPA9000 with an SPA400 using SPA962 phones.  It was requested that we change the station names on some of the telepphones.  This was done through the proper screens on the SPA9000.  The telephone names have changed but the Corporate directory still shows the old names.  I have rebooted the SPA9000 and individual phones but the Corporate directory still shows old station names.  How can I fix this?

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Alberto Montilla Thu, 09/09/2010 - 07:54

Dear Sir;

Could you please share with us the configuration file (save full html) of the SPA9000 and of the phones experiencing the issue? Also, please save the trace where it shows the station names. I suspect this is a config issue but would like to fully understand the issue first.


The problem with the Corporate Directory was a configuration problem.  It seems that we had been using the extension name parameter but when changes were made they were to the station name parameter.  So the old name and the new station name were both being shown in the Corporate directory.  We removed the station name and are using just the extension name.


Dave Jupin

Alberto Montilla Mon, 09/13/2010 - 10:35

Hi David;

Glad to hear that. Can you please mark this question as answered? This will help other partners to find easily an answer.



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