09-08-2010 03:20 PM - edited 03-21-2019 02:58 AM
Started the upgrade to 8.0.4 and it started well, but I got a Upgrade failed; Upgrade of CUE failed.
Checked the log and it upgraded IOS, CME fine, then it backed up CUE which went fine, then it went to install the new CUE image and that failed.
I don't want to pooch it before I hear back from you guys so I'll leave it in this state without reboot.
I wish it was more detailed as to why it failed..
A little help...
THanks,
Bob James
09-08-2010 03:30 PM
Versions:
IOS 15.0(1)XA2
CME 8.0
CUE 7.1.3
Cheers
09-08-2010 06:11 PM
Hi Bob,
Logs?
Steve
09-08-2010 06:25 PM
Hi Steven,
For for art they?
09-08-2010 06:50 PM
Huh?
Not following the Shakespeare
09-08-2010 07:23 PM
I looked for log files everywhere, where are they. Other than tunring on debugs where do I find them?
All it says is make sure you don't have FTP/TFTP running on the machine, which I don't and everything else runs except the CUE update.
09-09-2010 12:50 AM
I have the same problem with my uc560 and now cannot get inbound calls working across my E1 (ISDN 8 channel PRI)
09-09-2010 02:40 PM
Mine's just kind of in limbo now as I see the software (IOS) is uploaded to flash and everything else
looked like it worked, but I don't want to reboot at this point. I'm wondering if I can just try the CUE install by inself and see if that works.
I would suggest you open a ticket for yours, I can wait a little to get mine going as it's not a production system.
Steven are you there?
Bob James
09-09-2010 03:11 PM
Bob - CCA does that a lot.
It looks for the reboot and tries to access it again and says failed. As long as you can confirm the transfer of the IOS was succes
sful and is on the flash you will be fine. A console will always be able to help you in the case you need to xmodem your config over... but I am sure it will reboot. Just have teh new IOS handy and copy the config from a command prompt.
John Nikolatos
09-09-2010 03:46 PM
My only concern is the config in CUE.
I would also like to know why it's failing, but can't figure out where to find the CCA Upgrade logs for more details, any idea.
I can wait a bit then I'll just plow through it.
Thanks
09-09-2010 04:22 PM
Logs are obtained by clicking HELP in the CCA menu bar, then Support, then generate log (a zip file gets saved where you specify).
Steve DiStefano
09-09-2010 07:05 PM
Found it,
Took me three times to find the button;
Something to pass on to the GUI team, on a laptop you cannot see the Troubleshooting button, there are two scroll bars on the right, I had to use the left one to scroll down, then the right one to scroll further to see the button.
I am re-trying the upgrade and I will review the log files and post here if I can't figure it out.
Thanks,
Bob
09-09-2010 07:43 PM
09-10-2010 02:22 AM
Will ask CCA team for assistance looking at logs and let you know.
When you performed you 7.1.3 CUE install back in the day, did we see a similar issue? What was the root cause and resolution? I seem to remember you are in Netherlands and localize Dutch, correct?
Steve
09-10-2010 05:30 AM
No Haven't had this issue before. And I'm in Canada, English
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