Post 5.2.1 Upgrade issue

Unanswered Question
Sep 8th, 2010

When trying to browse to the DMS module after a 5.2.1 upgrade i am recieving this error.

type Status report

message /xTAS-core/index.htm

description The requested resource (/xTAS-core/index.htm) is not available.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 0 (0 ratings)
Dustin De La Motte Wed, 09/08/2010 - 15:33

also: the "services" page of the web site states that al

l is running except for the

"DSM Web application" i have resarted the tomcat services multiple times via

AAI

Tomas De Leon Wed, 09/08/2010 - 16:59

Dustin,


Try the following:


* SSH to the the DMM AAI Interface


* Go to NETWORK SETTINGS


* Select HOSTNAME


* EDIT the current Hostname by simply RETYPING the existing HOSTNAME.

  and save


* The go to Appliance control and Restart Web Services


* Once the services has restarted, try accessing the Web GUI again.



I hope this helps!


T.

Tomas De Leon Wed, 09/08/2010 - 20:29

Just thought of another thing...


Verify that your Upgrade 5.2.1 ISO image has the correct  MD5 Hash.


MD5 HASH FILE CHECK ON DMS IMAGES
=================================

Use an MD5 File checking utility on DMS images
when experiencing ODD issues during or right after
an Upgrade or Install.

Utility used for this example is "openssl" on a 
MAC OSX system.

Note: The HASH string IS CASE SENSITIVE.  The Strings
MUST match exactly to ensure a NON-corrupt image.  If 
YOUR File does NOT match these Hash strings, Please 
download the images again and verify that you have the
correct Hash strings for your image file.


Digital Media Manager(DMM) 5.2.1
Filename: DMS-5.2.0.25.iso

% openssl md5 dmm52to521.iso
MD5(dmm52to521.iso)= 7d910dc8b7b33aac3523fb3ef36fbb65

****

Show and Share(SnS) 5.2.1
Filename: SS-5.2.0.20.iso

% openssl md5 sns52to521.iso
MD5(sns52to521.iso)= f4f89591b846e6f97b83ad94e6f4b6e3

****

Digital Media Player(DMP) 4400-G 5.2.1
Filename: 5.2.0_FCS_4400.fwimg

% openssl md5 5.2.1_FCS_4400.fwimg
MD5(5.2.1_FCS_4400.fwimg)= b33502950ffab54f5ace39d1d2714a48

****

Digital Media Player(DMP) 4305-G 5.2.1
Filename: 5.2.0_FCS_4305.fwimg

% openssl md5 5.2.1_FCS_4305.fwimg
MD5(5.2.1_FCS_4305.fwimg)= 13be901bb5fd505b658f70b8c3208476
Dustin De La Motte Wed, 09/08/2010 - 22:04

Thanks Tomas we (TAC and I) tried your first advice with no avail. I proceeded to use the 5.2 restore

CD and then upgrade to 5.2.1 with no issues. I may still look into the hash issue for future knowledge.

Sent from my iPhone

Actions

Login or Register to take actions

This Discussion

Posted September 8, 2010 at 3:30 PM
Stats:
Replies:4 Avg. Rating:
Views:731 Votes:0
Shares:0
Tags: upgrade, 5.2.1
+

Related Content

Discussions Leaderboard