Post 5.2.1 Upgrade issue

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Sep 8th, 2010
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When trying to browse to the DMS module after a 5.2.1 upgrade i am recieving this error.

type Status report

message /xTAS-core/index.htm

description The requested resource (/xTAS-core/index.htm) is not available.

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Dustin De La Motte Wed, 09/08/2010 - 15:33
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also: the "services" page of the web site states that al

l is running except for the

"DSM Web application" i have resarted the tomcat services multiple times via


Tomas De Leon Wed, 09/08/2010 - 16:59
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  • Cisco Employee,


Try the following:

* SSH to the the DMM AAI Interface



* EDIT the current Hostname by simply RETYPING the existing HOSTNAME.

  and save

* The go to Appliance control and Restart Web Services

* Once the services has restarted, try accessing the Web GUI again.

I hope this helps!


Tomas De Leon Wed, 09/08/2010 - 20:29
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  • Cisco Employee,

Just thought of another thing...

Verify that your Upgrade 5.2.1 ISO image has the correct  MD5 Hash.


Use an MD5 File checking utility on DMS images
when experiencing ODD issues during or right after
an Upgrade or Install.

Utility used for this example is "openssl" on a 
MAC OSX system.

Note: The HASH string IS CASE SENSITIVE.  The Strings
MUST match exactly to ensure a NON-corrupt image.  If 
YOUR File does NOT match these Hash strings, Please 
download the images again and verify that you have the
correct Hash strings for your image file.

Digital Media Manager(DMM) 5.2.1
Filename: DMS-

% openssl md5 dmm52to521.iso
MD5(dmm52to521.iso)= 7d910dc8b7b33aac3523fb3ef36fbb65


Show and Share(SnS) 5.2.1
Filename: SS-

% openssl md5 sns52to521.iso
MD5(sns52to521.iso)= f4f89591b846e6f97b83ad94e6f4b6e3


Digital Media Player(DMP) 4400-G 5.2.1
Filename: 5.2.0_FCS_4400.fwimg

% openssl md5 5.2.1_FCS_4400.fwimg
MD5(5.2.1_FCS_4400.fwimg)= b33502950ffab54f5ace39d1d2714a48


Digital Media Player(DMP) 4305-G 5.2.1
Filename: 5.2.0_FCS_4305.fwimg

% openssl md5 5.2.1_FCS_4305.fwimg
MD5(5.2.1_FCS_4305.fwimg)= 13be901bb5fd505b658f70b8c3208476
Dustin De La Motte Wed, 09/08/2010 - 22:04
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Thanks Tomas we (TAC and I) tried your first advice with no avail. I proceeded to use the 5.2 restore

CD and then upgrade to 5.2.1 with no issues. I may still look into the hash issue for future knowledge.

Sent from my iPhone


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