My customer (with CUCM 6.1 - sun to be upgraded to 7.1) ask my question : Is there some Cisco application for silent call recording of non "CCX / CCE agent" IP phone (around 50 of them not always same phones)? And my idea was Compliance recording!? Can it be made without CCX / CCE? And of course "spawn port" is out of the question - to much DATA traffic behind IP Phone.
Thanks in advance !