I am having a setup where i am using Network VRU script M,Media.wav . i am using it with Run external script object in ICM.
problem here is that my Media file play only for a single time. i want to repeat this annoucement which is not happening ?
Call flow is as follows.
Call get queued to Skill group. if agent are busy call should give a queue annoucement " All agents are busy be in queue or press 1 for voicemail.
Above annoucement file play for one time but go to silence mode after that.
i am using Runexternal Script object with M,media file microapp. success node i have connected to CED to collect digit for voicemail.
while X node is connected to wait object and then again connected to Runexternal Script node.
Screenshot are attached for reference.