09-09-2010 04:34 AM - edited 03-16-2019 12:41 AM
I'm running a brand-new installation of UCMBE 8 and I want to roll out Phone Designer for some of my users so they can customize their backgrounds. Trouble is, I can't get wallpaper to push out to the phone. I keep getting the message 'Personalization is disabled on the selected device' anytime I try.
I've set Phone Personalization to Enabled on the individual phones, in the Common Phone Profile, and even in the Enterprise Parameters, performing a reset each time. Still, I get that message. Is there something I'm missing in enabling personalization?
Thanks,
Jason
09-09-2010 07:40 PM
Hi Jason
Make sure the phone web access is working properly,and your URL Authentication in CM is correct.
But I think,it isn't supported to CM 8.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487466.pdf
09-10-2010 04:31 AM
I hope it's supported. I'm getting similar errors when trying to use third-party background deployment tools as well though, which led me to believe it was a configuration issue. But, I'll definitely explore the compatibility avenue as well.
09-10-2010 04:48 AM
Also, for what it's worth, the URL authentication appears to be working correctly. I'm able to hit my corporate and personal directories so everything should be in order there.
09-10-2010 09:32 AM
Try take test with Extension Mobility.
In your phone login used EM with end user you is tenting
09-13-2010 05:07 AM
I don't have EM enabled, and I hate to enable it for the sake of troubleshooting this and run the risk of wasting time troubleshooting any EM-only issues that may come up.
I believe I'll just stick to using TFTP and give up on Phone Designer since it's proving to be more trouble than it's worth. Thanks for your help, though.
09-17-2010 02:37 PM
I'm having the same problem, log file in Phone Designer says The remote server returned an error: (400) Bad Request.
This was working fine in ccm version 7.5, something is wrong in version 8
This is very fustrating...
09-18-2010 01:00 PM
Hi Scheived
Explain to us how is your configuration. Maybe will is help our friend
09-18-2010 02:18 PM
Try taking a look at a packet capture to see what is going on. I have this working fine on CUCM 8.0.3. As others have said make sure your authentication URLs have a resolvable name or an IP address from the perspective of your PC. One big change in CUCM 8 is HTTPS by default, that means that depending on how Phone Designer authenticates if it's using HTTPS and TVS (Trust Verification Service) then you have to make sure under system > server, you have an IP address and your TVS service has been restarted since making that change or that the PC and/or the phone can resolve the name. If other services on the phone work that need to authenticate then the phone is already ok (assuming it's a 7941/61/70 or later since 40/60 don't use HTTPS).
09-30-2010 08:57 AM
I was able to get phone designer to work correctly by upgrading ccm to version 8.03.
10-08-2010 11:47 AM
We just upgraded to 8.0.3 and getting "An Unkown Error occurred on your Cisco IP Phone" when trying to preview a built-in image on 7945G.
We checked the following and all are good:
- Firmware load is later than 8.4.1
- Personalization is enabled
- UCCM servers are running version later than 6
- UCCM servers are running properly and the network connection status is active
Any ideas?
10-08-2010 01:33 PM
Just a shot in the dark but try downgrading your phone's firmware version, I've had that clear up some other issues.
10-08-2010 02:03 PM
Phone was at SCCP45.9-0-3S. Backed it down to SCCP45.8-5-4S...works like a charm. We also had an issue with Corporate Directory not working...Host Not Found error. This fixed that too! So much for the new firmware load.
I appreciate the feedback...Thx.
11-19-2010 02:31 PM
Can you try the following ?
- Populate the "Owner ID" field on the phone admin page
- Enabled "Web Access" on the phone admin page
- Disable and re-enable "Personalization" on the phone admin page
- Restart the Tomcat service in CUCM which hosts the Server side of the Phone Designer.
HTH,
Christos
07-15-2011 08:02 AM
We, too, were receiving the "personalization disabled" with Phone Designer on our SCCP75.9-0-3S phones running CM 8.0.3.20000-2, with all personalization enabled.
It appears Phone Designer on CM 8.0+ won't work if the CCMCIP Service (in Phone Designer) is set to your Publisher. Please change this to your Subscriber IP address. It worked like a charm, and no, we did not have to downgrade our firmware.
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