I am having trouble getting a SR520W-ADSL-K9 router installed for one of our customers.
I have installed this router in the past and have had no problems. I have what i believe to be a working config (that is currently working fine on other sites).
The only difference with this customer is that they're using BT Business Broadband, and we can't change that. BT are obviously less than helpful when it comes to issues with non-BT supplied equipment.
At present the existing BT router is syncing fine (see attached) using ADSL2+ Annex A
When it comes to the 520, i get no signs of life at all. I'm thinking (read: hoping) that there is a firmware update for the modem that will increase compatability.
I have tried this router on another ADSL2+ Annex A line and also a G.DMT line and it seems fine. However we also have a ADSL2+ Annex M line at the office and that doesnt sync either just like our customer.
This is what a show dsl interface atm 0 produces:
Alcatel 20190 chipset information
Line has not yet been activated.
Modem Status: Down (DMTDSL_DO_OPEN)
DSL Mode: Unknown
Interrupts: 573269 (0 spurious)
PHY Access Err: 0
LED Status: OFF
LED On Time: 100
LED Off Time: 100
Init FW: init_AMR-3.0.014_no_bist.bin
Operation FW: AMR-3.0.014.bin
FW Source: embedded
With debug atm states on i get this
DSL(ATM0): 1: Modem state = 0x8
I have tried dsl operating mode auto, and also dsl operating mode adsl2+
Please can someone help me out?! This is the first problem i've had with cisco gear, and i don't know what else to do :/