Does anyone know if it is possible for a user to initiate a PCM capture? I recall a TAC engineer telling me that you could configure this and have the users punch *** on their keypad while on a call that we would like to get a PCM capture for. I've looked around quite a bit and can't find a procudure for this. Is this possible or was the engineer mistaken?
The '***' script is something which a colleague of mine wrote ad-hoc to facilitate in getting captures for intermittent issues.
I am attaching the latest version of the script and the instruction steps for this. I need to make this very clear: this is not a TAC/BU supported script. You may run into stability or reliability issues with it. It's proven stable in the environments which we've used it, but because it was built off-the-cuff, it won't ever go through regression testing and we can't guarantee behavior.
Note that the tool to extract the PCM capture binary to audio streams is TAC internal, so you will need to open an SR to get the capture converted to listenable audio streams.