Unity Express: Display name in exchange/outlook

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Sep 9th, 2010
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I have enabled voicemail integration with exchange. when I receive a message in outlook. I'm getting it from Cisco Unity Express. I want change it to my company specific name. I would like to know where I can change this settings

Thanks & regards,

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Felipe Garrido Sat, 09/11/2010 - 09:02
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  • Cisco Employee,

Are you using the message notification or IMAP integration? Are you referring to the "from:" field?


sky_voice Sat, 09/11/2010 - 12:19
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I am using message notification with Exchange. Yeah, I am referring to  "From" field in the Outlook.

1) Already setup the SMTP server, port, AD credentials in the Unity Express.

2) Receiving notifications with .wav file. everything is smooth, just curious to understand how to customize the "From". I am receiving it from "Cisco Unity Express", which I believe is the default setting. Where I can make the changes so, ther it will appear with my company name.

Thanks in advance!

sky_voice Mon, 09/13/2010 - 09:11
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Thanks Felipe,

I have already configured the "outgoing-email from-address".

What I am looking for is, the "From" Field. Presently I am receiving e-mails from the address which I'd mentioned in the "outgoing-email from-address".

However the Display Name or in the "From" field of outlook it is showing "Cisco Unity Express", which I would like to change to my company name.


From                                     Subject                                   Received  ............... etc

Cisco Unity Express               Message Notification           

Here I want change it! When I open the message in new window it shows like this: Cisco Unity Express [[email protected]]

It correctly shows complete e-mail address which I'd mentioned in the "outgoing-email from-address"

Can we customize the From field / Display Name to company specific name? If Yes Where?

Thanks again!

renato.guimaraes Fri, 10/08/2010 - 07:16
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Hi all,

I'm also looking to change the "FROM" display name so as to not confuse the users.  I'm looking at the CUECLIAD.pdf (admin guide) and can't find anything yet.



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