I have this issue right now with CiscoWorks that a 7200 router is added and it can be seen in device center but it cannot be administered because it says that there is no remote connection protocol configured (telnet nor SSH).
On the weird side, CW seems to have collected config and inventory successfuly and I can connect to this router with SecureCRT using SSH2.
I triple checked the credentials and even logged with them to see if they worked and had no problems, the thing is when CW tries to connect it says "Failed to connect".
When I use the "Management Station to Device" and test the SSH the answer is SSh FAILED, so for CiscoWorks this device does no support SSH but it does because I have used it and tried it.
Please help, I got a Webex session with this client today.
Any help will be appreciated