No Call.CallingLineID on dialer calls in CVP 7

Unanswered Question
Sep 10th, 2010

I have a couple of Outbound campaigns (transfer to IVR) and we're running ICM 7.5 with CVP 7.

In my ICM script using a Set node Im doing this:


Untitled.jpg


but in my cvp scripts I'm not getting the number (ani) but I have the number every where else i.e. t_Termination_Call_Detail, Dialer_Detail, etc.


What am I missing?



thanks

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david.macias Fri, 09/10/2010 - 09:14

Have you tried setting the CLID to one of the BA variables?  In outbound you really can't do much ICM scripting.


david

Voiceops SSC Fri, 09/10/2010 - 09:26

no, but the data is there.  I can see it in in the termination_call_detail table.

I can see it as ANI and as DigitsDialed.


I know when doing Predictive dialing one is limited to only the BAAccount variable but on xfer to IVR campaigns it has always been avialable; for the most part they get trated as inbound calls.



thanks

david.macias Fri, 09/10/2010 - 09:32

Ha, missed the part about the IVR campaing.  Can you see any datat being passed to CVP in the ToVXML variables?


david

Voiceops SSC Fri, 09/10/2010 - 09:35

yes, Im also passing the Call.DialedNumberString and that shows up fine.

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