CallManager 4.2 User Directory/AA Issue: Username Change

Answered Question
Sep 10th, 2010
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I have a CUCM 4.2 Pub/Sub setup and my client had an employee leave and they hired a replacement at the same extension.


I made all the appropriate changes to the system but now if someone tries to dial by last name the new username is not found.  Dialing the old ex-employee name still works and will connect you to the new user.


There are no traces of the old username on either the pub or sub.


Am I missing something?


Thanks in advance!

Correct Answer by Rob Huffman about 6 years 8 months ago

H there,


The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.


What are you using for VM/AA?


Cheers!

Rob

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Correct Answer
Rob Huffman Fri, 09/10/2010 - 12:54
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H there,


The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.


What are you using for VM/AA?


Cheers!

Rob

gmgarrian Fri, 09/10/2010 - 13:06
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We're using Unity Connection.  I didn't think of that angle...


Let me take a look....

gmgarrian Fri, 09/10/2010 - 13:20
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That was it.


I guess I'm too anxious for the end of the day on Friday.


Thanks!

Rob Huffman Fri, 09/10/2010 - 13:48
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You and me both


Have a great weekend!


Cheers!

Rob

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