CallManager 4.2 User Directory/AA Issue: Username Change

Answered Question
Sep 10th, 2010

I have a CUCM 4.2 Pub/Sub setup and my client had an employee leave and they hired a replacement at the same extension.

I made all the appropriate changes to the system but now if someone tries to dial by last name the new username is not found.  Dialing the old ex-employee name still works and will connect you to the new user.

There are no traces of the old username on either the pub or sub.

Am I missing something?

Thanks in advance!

I have this problem too.
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Correct Answer by rob.huffman about 6 years 4 months ago

H there,

The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.

What are you using for VM/AA?

Cheers!

Rob

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Correct Answer
rob.huffman Fri, 09/10/2010 - 12:54

H there,

The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.

What are you using for VM/AA?

Cheers!

Rob

gmgarrian Fri, 09/10/2010 - 13:06

We're using Unity Connection.  I didn't think of that angle...

Let me take a look....

gmgarrian Fri, 09/10/2010 - 13:20

That was it.

I guess I'm too anxious for the end of the day on Friday.


Thanks!

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