Unity Connection phone View

Amit Singh2000 · ‎09-10-2010

Hi Guys,

I have CUCM 7.0.1 and Unity connection 7.0.1..I am trying to setup phone view feature of Unity connection..Following the document i have done all the steps.. I couldnt find any supporting document and wanna know on how to use this feature...I wanna see this working on my phones..

1) Created CTI user.. All phones associated..

2) On Unity, telephony-integration> enable phone view and put CTI username and password.

3) in user profile>>Phone menu>>enable message locater>>enable voice recognition.>and enable phone view...

Am i missing anything ???

If all above is correct , how to access this feature on cisco 7940,7941,7960 IP phones..

Thanks ...

Regards

Jonathan Schulenberg · ‎09-12-2010

Phone View was/is in may ways the predecessor to Visual Voicemail. If you search for messages and have the feature configured, the search results will appear on the phone through an XML page popup over the call. It only occurs when you search for messages and should not be confused with the Message Monitor feature that existed in Unity and the BU chickened out on solving the scalability issues.