UCCX 8 update license after DNS changes

paa · ‎09-11-2010

Hi! I changed UCCX domain name and now I have to resite license for changes. How can I resite license file? Why I should resite license every time when I do some changes with DNS/IP-address in UCCX?

Jonathan Schulenberg · ‎09-11-2010

How can I resite license file?

Open a case with Cisco TAC to have the license rehosted.

Why I should resite license every time when I do some changes with DNS/IP-address in UCCX?

Cisco is moving the products to a host configuration-based licensing key since virtual machines do not have hardware MAC addresses so to speak.

http://docwiki.cisco.com/wiki/License_MAC_Generation

paa · ‎09-11-2010

Is TAC case the one solution for rehost license?

Jonathan Schulenberg · ‎09-11-2010

Yes

Phuong Hoai Huynh · ‎09-12-2010

Open a case with the licensing team and send them the sales order/pak code you have along with the new license mac.

The license mac address is not your physical ethernet card to get this mac you can perform the following:

Use the generator as per Jonathan link or run show status in the UCCX cli