Outgoing Caller-ID with SIP Service

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I have a customer using a NexVortex SIP trunk with their UC540.   When the setting on NexVortex says PBX Generated ID for Caller ID,  it shows up on the called side as unknown number.

I have the caller-id number entered in the caller-id section of CCA.

Anyone have an idea why this doesn't work?  They have 3 different phone numbers that need caller-id so I need the caller-id to come from the UC540.

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Steven Holl Mon, 09/13/2010 - 07:08
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Can you collect the output of 'debug ccsip mess' from the router while a call goes out with the issue?

Also, you should call your provider and find out how they populate CLID.  Do they use the 'FROM' field?  Or RPID?

Steven Holl Tue, 09/14/2010 - 11:48
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Do you have RPID disabled on the gateway?  There isn't an RPID in the INVITE.

Steven Holl Tue, 09/14/2010 - 14:15
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You can configure a dialplan pattern under telephony-service to expand to 10 digits (beware that this will affect the way the number is presented to CUE), or you can configure a outbound translation pattern on your SIP dial-peer to expande the calling number to a full 10 digits:



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