Outgoing Caller-ID with SIP Service

jcarter · ‎09-13-2010

I have a customer using a NexVortex SIP trunk with their UC540. When the setting on NexVortex says PBX Generated ID for Caller ID, it shows up on the called side as unknown number.

I have the caller-id number entered in the caller-id section of CCA.

Anyone have an idea why this doesn't work? They have 3 different phone numbers that need caller-id so I need the caller-id to come from the UC540.

Steven Holl · ‎09-13-2010

Can you collect the output of 'debug ccsip mess' from the router while a call goes out with the issue?

Also, you should call your provider and find out how they populate CLID. Do they use the 'FROM' field? Or RPID?

jcarter · ‎09-14-2010

I attached the debug.

The provider is looking for 10 digit number as RPID.

Steven Holl · ‎09-14-2010

Jason,

Do you have RPID disabled on the gateway? There isn't an RPID in the INVITE.

jcarter · ‎09-14-2010

I think remote caller id disabled by default. I changed that. I attached the updated debug. It looks like it sends the calling extension as the remote caller id instead of the 10 digit number.

Steven Holl · ‎09-14-2010

You can configure a dialplan pattern under telephony-service to expand to 10 digits (beware that this will affect the way the number is presented to CUE), or you can configure a outbound translation pattern on your SIP dial-peer to expande the calling number to a full 10 digits:

http://www.cisco.com/en/US/partner/tech/tk652/tk90/technologies_configuration_example09186a00803f818a.shtml