UCM 7.0 call reports

Unanswered Question
Sep 13th, 2010
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Does anyone know if there is a way to run a reports\logs on the UCM 7.0 to obtain  the following information:

When the call came in, if the call was answered or not, and also time/date the call based on user extension.

I tried to use the CDR to generate such reports, but it was not very user friendly to the users when trying to look for this information on the CDR report.



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Jaime Valencia Mon, 09/13/2010 - 09:12
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Unfrotunately the only thing we provide is CAR (cannot add or modify the reports), if you need enhanced reporting capabilities then you'd need to get a 3rd party billing solution.



If this helps, please rate


Rajesh g Panicker Mon, 09/13/2010 - 10:14
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Dear Friend

try touse billing softwares from Nevotek or Stonevoice ..

www.nevotek.com  or www.stonevoice.com or www.arcsolutions.com . All these 3rd party billing tools are good products . Stonevoice Billy is free for 30 days where you can try it out and buy later .. I don't know about the others . CAR tool is extensive and its better to use 3rd party tools ..

Thanks and regards



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