HELP: UCCX 7.0(1)SR05 CSD Queue Stat Display

Unanswered Question
Sep 13th, 2010

CSD doesn't display the overall queue stats. Agent status/state okay, just no overall CSQ stats display in the Real Time Displays.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Tanner Ezell Mon, 09/13/2010 - 10:51

Are you certain the other displays aren't hidden away? Try adjusting

the bars that resize the display and see if it comes back.

On Mon, Sep 13, 2010 at 1:49 PM, carscaddenb

Brian Carscadden Mon, 09/13/2010 - 10:56

Thanks for the quick response. I checked and there's no other options. I saw a screen-print on what is should look like, but there's no options under "Skill Groups". Granted we're not using skills, just a resource group ... but from what I understand that's where it should show the name of the CSQ, but ours is empty.

Brian Carscadden Mon, 09/13/2010 - 10:58

Well ... and there you have it. I didn't select the CSQ in the team configuration. Doh. Fixed.


This Discussion