Cisco 6509 : Port ERR_DISABLE

Endorsed Question
Sep 13th, 2010

I have a printer on port 7/25.

7   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-45AF  SAD091000F0

working together with supervisor

5    9  Supervisor Engine 32 8GE (Active)      WS-SUP32-GE-3B     SAL1204DWQJ

I have got the error above :

Sep 13 10:56:22 severi-outside 9941301: 16w0d: %CONST_DIAG-SP-3-HM_PORT_ERR: Port 25 on module 7 failed 10 consecutive times. Disabling the port.

Sep 13 10:56:22 severi-outside 9941303: 16w0d: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi7/25, putting Gi7/25 in err-disable state

Severi#show interfaces status err-disabled module 7

Port    Name               Status       Reason
Gi7/25  *** Ponto 21.254 - err-disabled diagnostics
Severi#

Severi#show interfaces gigabitEthernet 7/25
GigabitEthernet7/25 is down, line protocol is down (err-disabled)
  Hardware is C6k 1000Mb 802.3, address is 0013.7f2d.2288 (bia 0013.7f2d.2288)
  Description: *** Ponto 21.254 - Sala 200A ***
  MTU 1500 bytes, BW 100000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Auto-duplex, Auto-speed
  input flow-control is off, output flow-control is desired
  Clock mode is auto
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output 1d17h, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 2962
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     397873 packets input, 34243387 bytes, 0 no buffer
     Received 168568 broadcasts (166767 multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 input packets with dribble condition detected
     26082168 packets output, 6171096605 bytes, 0 underruns
     0 output errors, 0 collisions, 5 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

Severi#show errdisable detect

ErrDisable Reason    Detection status

-----------------    ----------------

udld                 Enabled

bpduguard            Enabled

security-violatio    Enabled

channel-misconfig    Enabled

psecure-violation    Enabled

mac-limit            Enabled

unicast-flood        Enabled

pagp-flap            Enabled

dtp-flap             Enabled

link-flap            Enabled

l2ptguard            Enabled

gbic-invalid         Enabled

dhcp-rate-limit      Enabled

arp-inspection       Enabled

inline-power         Enabled

packet-buffer        Enabled

transceiver-incom    Enabled

Does anybody know what is this ?

Thanks in advance.

Rosa

I have this problem too.
0 votes
Cisco Endorsed by tthaniga
Giuseppe Larosa about 6 years 2 months ago

Hello Rosa,

I can only say that the test results confirm the port is considered not working correctly.

However, try to connect to the port a different device or even to leave the port unplugged and remake the test.

Hope to help

Giuseppe

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Rosa Ladeira Mon, 09/13/2010 - 13:04

Hi Giuseppe,

what should I do to be sure it is hardware error ?

Thanks

Rosa

Rosa Ladeira Mon, 09/13/2010 - 13:19

Dear Giuseppe,

I had already done this all.

I did all again just in case:

Severi#show log | inc 7/25

Severi#

Severi#

Severi#

Severi#conf t

Enter configuration commands, one per line.  End with CNTL/Z.

Severi(config)#interf

Severi(config)#interface g7/25

Severi(config-if)#shut

...... 5 minutes

Severi(config-if)#no shut

Severi(config-if)#^Z

Severi#

Severi#

Severi#

Severi#show interf

Severi#show interfaces g7/25

GigabitEthernet7/25 is down, line protocol is down (err-disabled)

  Hardware is C6k 1000Mb 802.3, address is 0013.7f2d.2288 (bia 0013.7f2d.2288)

  Description: *** Ponto 21.254 - Sala 200A ***

  MTU 1500 bytes, BW 100000 Kbit, DLY 10 usec,

     reliability 255/255, txload 0/255, rxload 0/255

  Encapsulation ARPA, loopback not set

  Keepalive set (10 sec)

  Auto-duplex, Auto-speed

  input flow-control is off, output flow-control is desired

  Clock mode is auto

  ARP type: ARPA, ARP Timeout 04:00:00

  Last input never, output 1d17h, output hang never

  Last clearing of "show interface" counters never

  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 3019

  Queueing strategy: fifo

  Output queue: 0/40 (size/max)

  5 minute input rate 0 bits/sec, 0 packets/sec

  5 minute output rate 0 bits/sec, 0 packets/sec

     397873 packets input, 34243387 bytes, 0 no buffer

     Received 168568 broadcasts (166767 multicasts)

     0 runts, 0 giants, 0 throttles

     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored

     0 watchdog, 0 multicast, 0 pause input

     0 input packets with dribble condition detected

     26082168 packets output, 6171096605 bytes, 0 underruns

     0 output errors, 0 collisions, 6 interface resets

     0 babbles, 0 late collision, 0 deferred

     0 lost carrier, 0 no carrier, 0 PAUSE output

     0 output buffer failures, 0 output buffers swapped out

Severi#

On my private logs:

[[email protected] routers]$ grep "7/25" severi.log

Sep 13 10:56:22 severi-outside 9941303: 16w0d: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi7/25, putting Gi7/25 in err-disable state

Sep 13 15:40:06 severi-outside 9958274: 16w1d: %PM-SP-4-ERR_DISABLE: diagnostics error detected on Gi7/25, putting Gi7/25 in err-disable state

[[email protected] routers]$

Rosa

Rosa Ladeira Wed, 09/15/2010 - 10:04

Does anyone know what is NonDisruptiveLoopback ?

Severi#show diagnostic result module 7 test all detail

Current bootup diagnostic level: minimal

  Test results: (. = Pass, F = Fail, U = Untested)

  ___________________________________________________________________________

    1) TestScratchRegister -------------> .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 329060

          Last test execution time ----> Sep 15 2010 13:41:49

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> Sep 15 2010 13:41:49

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    2) TestNonDisruptiveLoopback:

   Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

   ----------------------------------------------------------------------------

         .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

   Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

   ----------------------------------------------------------------------------

         F  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 1778464

          Last test execution time ----> Sep 15 2010 13:42:07

          First test failure time -----> Sep 11 2010 23:18:25

          Last test failure time ------> Sep 11 2010 23:25:53

          Last test pass time ---------> Sep 15 2010 13:42:07

          Total failure count ---------> 10

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    3) TestLoopback:

   Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

   ----------------------------------------------------------------------------

         .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

   Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

   ----------------------------------------------------------------------------

         .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 1

          Last test execution time ----> May 23 2010 12:00:55

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> May 23 2010 12:00:55

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    4) TestNetflowInlineRewrite:

   Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

   ----------------------------------------------------------------------------

         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U

   Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

   ----------------------------------------------------------------------------

         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 0

          Last test execution time ----> n/a

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> n/a

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    5) TestAsicMemory ------------------> U

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 0

          Last test execution time ----> n/a

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> n/a

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    6) TestEobcStressPing --------------> U

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 0

          Last test execution time ----> n/a

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> n/a

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    7) TestFirmwareDiagStatus ----------> .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 1

          Last test execution time ----> May 23 2010 12:01:05

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> May 23 2010 12:01:05

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

    8) TestVDB -------------------------> .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 1

          Last test execution time ----> May 23 2010 12:01:05

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> May 23 2010 12:01:05

          Total failure count ---------> 0

          Consecutive failure count ---> 0

  ___________________________________________________________________________

Severi# Connection closed by foreign host.

Giuseppe Larosa Wed, 09/15/2010 - 13:21

Hello Rosa,

I can only say that the test results confirm the port is considered not working correctly.

However, try to connect to the port a different device or even to leave the port unplugged and remake the test.

Hope to help

Giuseppe

Rosa Ladeira Wed, 09/15/2010 - 13:40

Thanks Giuseppe, once again, for your help.

You were rigth from the begining.

I have done those other tests you have suggested and got the same result: null.

It is a pity.

att,

Rosa

tthaniga Thu, 11/03/2016 - 06:53

L2-TFR-PFR-VSS#show interfaces status err-disabled

Port Name Status Reason
Te2/1/21 err-disabled diagnostics

Note: err-disable during the HM test. Need more clarification this, any one help

Balaji K Thu, 10/14/2010 - 07:54
The TestNonDisruptiveLoopback test verifies the data path between the

supervisor engine and the network ports of a module. In this test, a Layer 2

packet is flooded onto VLAN that contains a group of test ports. The test

port group consists of one port per port ASIC channel. Each port in the test

port group nondisruptively loops back the packet and directs it back to the

supervisor engine's inband port. The ports in the test port group are tested

in parallel.

Based on the above, the error is telling us that a loopback packet went

missing somewhere in the path from supervisor to  line card port

asic and back.

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