IP Telephony Billing Issue - StoneVoice

Unanswered Question
Sep 14th, 2010

Hi,

We have a UC520 with IOS uc500-advipservicesk9-mz.150-1.XA, we are having an issue integrating the UC500 with StoneVoice Billing Application.

The CDR are not getting uploaded on FTP Server, please find below the error message. If someone know the solution, please let me know.

I have setup the FTP properly and checked it with uploading the Running configs.

UC520#file-acct reset
Resetting file mode accounting,current primary will be effective
UC520#
Sep 14 07:16:03.923:  fact_cdr_flush_timer_stop
Sep 14 07:16:03.923:  fact_fclose_timer_stop
Sep 14 07:16:03.923:  fact_cdr_flush_timer_start
Sep 14 07:16:03.923:  fact_fclose_timer_start
Sep 14 07:16:03.923:  fact_timer_reset
Sep 14 07:16:03.923: voice_file_acct_write:
Sep 14 07:16:03.923: file_acct_write_local: file accounting buffer overflow,dump
ing to file
Sep 14 07:16:03.923: voice_file_acct_initiate_dump_to_file: ctx_id=, url=ftp://w
esternts:[email protected]/BillyBlues
Sep 14 07:16:03.923: voice_file_acct_lock, file_acct=8866A1BC,ctx_id=, refcnt=2
Sep 14 07:16:03.923: file_acct_write_local: error: file_acct buffer full. Drop m
sg
Sep 14 07:16:03.923: handle_file_acct_dump_request
Sep 14 07:16:03.923: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:03.927: FTP: 220 Microsoft FTP Service
Sep 14 07:16:03.927: FTP: ---> USER westernts
Sep 14 07:16:04.431: FTP: 331 Password required for westernts.
Sep 14 07:16:04.431: FTP: ---> ****
Sep 14 07:16:04.935: FTP: 230 User westernts logged in.
Sep 14 07:16:04.935: FTP: ---> TYPE I
Sep 14 07:16:05.439: FTP: 200 Type set to I.
Sep 14 07:16:05.439: FTP: ---> PASV
Sep 14 07:16:05.943: FTP: 227 Entering Passive Mode (192,168,10,150,14,224).
Sep 14 07:16:05.943: FTP: ---> ****
Sep 14 07:16:06.451: FTP: 550 BillyBlues.UC520.09_14_2010_10_16_03.923: Access i
s denied.
Sep 14 07:16:06.451: FTP: ---> QUIT
Sep 14 07:16:06.955: FTP: 221
Sep 14 07:16:06.955: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_16_0
3.923. Error=13(Permission denied)
Sep 14 07:16:06.955: handle_file_acct_dump_request, primary file open failure
Sep 14 07:16:06.955: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:06.959: FTP: 220 Microsoft FTP Service
Sep 14 07:16:06.959: FTP: ---> USER westernts
Sep 14 07:16:07.451: FTP: 331 Password required for westernts.
Sep 14 07:16:07.451: FTP: ---> ****
Sep 14 07:16:07.951: FTP: 230 User westernts logged in.
Sep 14 07:16:07.951: FTP: ---> TYPE I
Sep 14 07:16:08.459: FTP: 200 Type set to I.
Sep 14 07:16:08.459: FTP: ---> PASV
Sep 14 07:16:08.959: FTP: 227 Entering Passive Mode (192,168,10,150,14,225).
Sep 14 07:16:08.963: FTP: ---> ****
Sep 14 07:16:09.467: FTP: 550 BillyBlues.UC520.09_14_2010_10_16_06.955: Access i
s denied.
Sep 14 07:16:09.467: FTP: ---> QUIT
Sep 14 07:16:09.967: FTP: 221
Sep 14 07:16:09.971: handle_file_acct_dump_request, primary file open failure
Sep 14 07:16:09.971: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:09.975: FTP: 220 Microsoft FTP Service
Sep 14 07:16:09.975: FTP: ---> USER westernts
Sep 14 07:16:10.467: FTP: 331 Password required for westernts.
Sep 14 07:16:10.467: FTP: ---> ****
Sep 14 07:16:10.971: FTP: 230 User westernts logged in.
Sep 14 07:16:10.971: FTP: ---> TYPE I
Sep 14 07:16:11.475: FTP: 200 Type set to I.
Sep 14 07:16:11.475: FTP: ---> PASV
Sep 14 07:16:11.979: FTP: 227 Entering Passive Mode (192,168,10,150,14,226).
Sep 14 07:16:11.979: FTP: ---> ****
Sep 14 07:16:12.479: FTP: 550 BillyBlues.UC520.09_14_2010_10_16_09.971: Access i
s denied.
Sep 14 07:16:12.479: FTP: ---> QUIT
Sep 14 07:16:12.983: FTP: 221
Sep 14 07:16:12.983: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_16_0
9.971. Error=13(Permission denied)
Sep 14 07:16:12.983: handle_file_acct_dump_request, primary file open failure
Sep 14 07:16:12.983: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:12.987: FTP: 220 Microsoft FTP Service
Sep 14 07:16:12.987: FTP: ---> USER westernts
Sep 14 07:16:13.483: FTP: 331 Password required for westernts.
Sep 14 07:16:13.483: FTP: ---> ****
Sep 14 07:16:13.987: FTP: 230 User westernts logged in.
Sep 14 07:16:13.987: FTP: ---> TYPE I
Sep 14 07:16:14.491: FTP: 200 Type set to I.
Sep 14 07:16:14.491: FTP: ---> PASV
Sep 14 07:16:14.995: FTP: 227 Entering Passive Mode (192,168,10,150,14,227).
Sep 14 07:16:14.995: FTP: ---> ****
Sep 14 07:16:15.495: FTP: 550 BillyBlues.UC520.09_14_2010_10_16_12.983: Access i
s denied.
Sep 14 07:16:15.495: FTP: ---> QUIT
Sep 14 07:16:16.003: FTP: 221
Sep 14 07:16:16.003: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:16.007: FTP: 220 Microsoft FTP Service
Sep 14 07:16:16.007: FTP: ---> USER westernts
Sep 14 07:16:16.503: FTP: 331 Password required for westernts.
Sep 14 07:16:16.503: FTP: ---> ****
Sep 14 07:16:17.003: FTP: 230 User westernts logged in.
Sep 14 07:16:17.003: FTP: ---> TYPE I
Sep 14 07:16:17.507: FTP: 200 Type set to I.
Sep 14 07:16:17.507: FTP: ---> PASV
Sep 14 07:16:18.015: FTP: 227 Entering Passive Mode (192,168,10,150,14,228).
Sep 14 07:16:18.019: FTP: ---> ****
Sep 14 07:16:18.515: FTP: 550 BillyBlues.UC520.09_14_2010_10_16_16.003: Access i
s denied.
Sep 14 07:16:18.515: FTP: ---> QUIT
Sep 14 07:16:19.027: FTP: 221
Sep 14 07:16:19.027: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_16_1
6.003. Error=13(Permission denied)
Sep 14 07:16:19.027:  primary mode retry reached max,switching to secondary.
Sep 14 07:16:19.027: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.067: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:16:19.067: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:16:19.067: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.103: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:16:19.103: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:16:19.107: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.143: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:16:19.143: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:16:19.143: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.183: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:16:19.183: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.223: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:16:19.223: handle_file_acct_dump_request: Secondary mode retry reached
max.
Sep 14 07:16:19.223: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:16:19.263: voice_file_acct_unlock, ctx_id=  refcnt=1
Sep 14 07:16:19.263: %VOICE_FILE_ACCT-1-ALLMODE_FAIL: All modes of file accounti
ng have failed - File Based accounting is frozen, Fix error and Reset to start f
ile based accounting again.
Sep 14 07:16:19.263: handle_file_acct_dump_request
UC520#
UC520#
UC520#
UC520#fil
UC520#file-acct flu
UC520#file-acct flush wih-
UC520#file-acct flush with
UC520#file-acct flush with-
UC520#file-acct flush with-close
Flushing the CDR data to file and closing file
UC520#
UC520#
Sep 14 07:18:14.063: voice_file_acct_write:
Sep 14 07:18:14.063: file_acct_write_local: file accounting buffer overflow,dump
ing to file
Sep 14 07:18:14.063: voice_file_acct_initiate_dump_to_file: Both file modes have
failed in earlier attempt
Sep 14 07:18:14.063:  Use file-acct reset when the problem is recovered
Sep 14 07:18:14.063: file_acct_write_local: error: file_acct buffer full. Drop m
sg
UC520#
UC520#
UC520#
UC520#fil
UC520#file-acct res
UC520#file-acct reset
Resetting file mode accounting,current primary will be effective
UC520#
Sep 14 07:18:35.627:  fact_cdr_flush_timer_stop
Sep 14 07:18:35.627:  fact_fclose_timer_stop
Sep 14 07:18:35.627:  fact_cdr_flush_timer_start
Sep 14 07:18:35.627:  fact_fclose_timer_start
Sep 14 07:18:35.627:  fact_timer_reset
Sep 14 07:18:35.627: voice_file_acct_write:
Sep 14 07:18:35.627: file_acct_write_local: file accounting buffer overflow,dump
ing to file
Sep 14 07:18:35.627: voice_file_acct_initiate_dump_to_file: ctx_id=, url=ftp://w
esternts:[email protected]/BillyBlues
Sep 14 07:18:35.627: voice_file_acct_lock, file_acct=8866A1BC,ctx_id=, refcnt=2
Sep 14 07:18:35.627: file_acct_write_local: error: file_acct buffer full. Drop m
sg
Sep 14 07:18:35.631: handle_file_acct_dump_request
Sep 14 07:18:35.631: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:35.635: FTP: 220 Microsoft FTP Service
Sep 14 07:18:35.635: FTP: ---> USER westernts
Sep 14 07:18:36.111: FTP: 331 Password required for westernts.
Sep 14 07:18:36.111: FTP: ---> ****
Sep 14 07:18:36.611: FTP: 230 User westernts logged in.
Sep 14 07:18:36.611: FTP: ---> TYPE I
Sep 14 07:18:37.115: FTP: 200 Type set to I.
Sep 14 07:18:37.115: FTP: ---> PASV
Sep 14 07:18:37.619: FTP: 227 Entering Passive Mode (192,168,10,150,14,234).
Sep 14 07:18:37.619: FTP: ---> ****
Sep 14 07:18:38.123: FTP: 550 BillyBlues.UC520.09_14_2010_10_18_35.631: Access i
s denied.
Sep 14 07:18:38.123: FTP: ---> QUIT
Sep 14 07:18:38.627: FTP: 221
Sep 14 07:18:38.627: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_18_3
5.631. Error=13(Permission denied)
Sep 14 07:18:38.627: handle_file_acct_dump_request, primary file open failure
Sep 14 07:18:38.627: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:38.631: FTP: 220 Microsoft FTP Service
Sep 14 07:18:38.631: FTP: ---> USER westernts
Sep 14 07:18:39.127: FTP: 331 Password required for westernts.
Sep 14 07:18:39.127: FTP: ---> ****
Sep 14 07:18:39.631: FTP: 230 User westernts logged in.
Sep 14 07:18:39.631: FTP: ---> TYPE I
Sep 14 07:18:40.131: FTP: 200 Type set to I.
Sep 14 07:18:40.131: FTP: ---> PASV
Sep 14 07:18:40.635: FTP: 227 Entering Passive Mode (192,168,10,150,14,235).
Sep 14 07:18:40.639: FTP: ---> ****
Sep 14 07:18:41.139: FTP: 550 BillyBlues.UC520.09_14_2010_10_18_38.627: Access i
s denied.
Sep 14 07:18:41.139: FTP: ---> QUIT
Sep 14 07:18:41.643: FTP: 221
Sep 14 07:18:41.643: handle_file_acct_dump_request, primary file open failure
Sep 14 07:18:41.643: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:41.647: FTP: 220 Microsoft FTP Service
Sep 14 07:18:41.647: FTP: ---> USER westernts
Sep 14 07:18:42.143: FTP: 331 Password required for westernts.
Sep 14 07:18:42.147: FTP: ---> ****
Sep 14 07:18:42.647: FTP: 230 User westernts logged in.
Sep 14 07:18:42.647: FTP: ---> TYPE I
Sep 14 07:18:43.151: FTP: 200 Type set to I.
Sep 14 07:18:43.151: FTP: ---> PASV
Sep 14 07:18:43.655: FTP: 227 Entering Passive Mode (192,168,10,150,14,236).
Sep 14 07:18:43.655: FTP: ---> ****
Sep 14 07:18:44.155: FTP: 550 BillyBlues.UC520.09_14_2010_10_18_41.643: Access i
s denied.
Sep 14 07:18:44.155: FTP: ---> QUIT
Sep 14 07:18:44.659: FTP: 221
Sep 14 07:18:44.659: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_18_4
1.643. Error=13(Permission denied)
Sep 14 07:18:44.663: handle_file_acct_dump_request, primary file open failure
Sep 14 07:18:44.663: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:44.667: FTP: 220 Microsoft FTP Service
Sep 14 07:18:44.667: FTP: ---> USER westernts
Sep 14 07:18:45.163: FTP: 331 Password required for westernts.
Sep 14 07:18:45.163: FTP: ---> ****
Sep 14 07:18:45.667: FTP: 230 User westernts logged in.
Sep 14 07:18:45.667: FTP: ---> TYPE I
Sep 14 07:18:46.167: FTP: 200 Type set to I.
Sep 14 07:18:46.167: FTP: ---> PASV
Sep 14 07:18:46.671: FTP: 227 Entering Passive Mode (192,168,10,150,14,237).
Sep 14 07:18:46.675: FTP: ---> ****
Sep 14 07:18:47.175: FTP: 550 BillyBlues.UC520.09_14_2010_10_18_44.663: Access i
s denied.
Sep 14 07:18:47.175: FTP: ---> QUIT
Sep 14 07:18:47.679: FTP: 221
Sep 14 07:18:47.679: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:47.683: FTP: 220 Microsoft FTP Service
Sep 14 07:18:47.683: FTP: ---> USER westernts
Sep 14 07:18:48.179: FTP: 331 Password required for westernts.
Sep 14 07:18:48.179: FTP: ---> ****
Sep 14 07:18:48.683: FTP: 230 User westernts logged in.
Sep 14 07:18:48.683: FTP: ---> TYPE I
Sep 14 07:18:49.187: FTP: 200 Type set to I.
Sep 14 07:18:49.187: FTP: ---> PASV
Sep 14 07:18:49.587: FTP: 227 Entering Passive Mode (192,168,10,150,14,238).
Sep 14 07:18:49.591: FTP: ---> ****
Sep 14 07:18:50.091: FTP: 550 BillyBlues.UC520.09_14_2010_10_18_47.679: Access i
s denied.
Sep 14 07:18:50.091: FTP: ---> QUIT
Sep 14 07:18:50.595: FTP: 221
Sep 14 07:18:50.595: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file
- open ftp://westernts:[email protected]/BillyBlues.UC520.09_14_2010_10_18_4
7.679. Error=13(Permission denied)
Sep 14 07:18:50.595:  primary mode retry reached max,switching to secondary.
Sep 14 07:18:50.595: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.635: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:18:50.635: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:18:50.635: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.675: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:18:50.675: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:18:50.675: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.711: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:18:50.711: handle_file_acct_dump_request: Secondary file open failure
Sep 14 07:18:50.711: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.751: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:18:50.751: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.787: handle_file_acct_dump_request: Currently in secondary mode.
Sep 14 07:18:50.787: handle_file_acct_dump_request: Secondary mode retry reached
max.
Sep 14 07:18:50.787: handle_file_acct_dump_request: pick up dump request (ctx_id
=)
Sep 14 07:18:50.827: voice_file_acct_unlock, ctx_id=  refcnt=1
Sep 14 07:18:50.827: %VOICE_FILE_ACCT-1-ALLMODE_FAIL: All modes of file accounti
ng have failed - File Based accounting is frozen, Fix error and Reset to start f
ile based accounting again.
Sep 14 07:18:50.827: handle_file_acct_dump_request
UC520#

I have this problem too.
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