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Clients Not Detected on MSE (2710 Location Appliance)

chris.brunt
Level 1
Level 1

‎09-14-2010 04:01 AM - edited ‎07-03-2021 07:10 PM

I have been having problems with clients not being detected on the MSE (2710 Location Appliance) since going to version 7.0.98.0 on the controllers. (a mixture of WISMs, 3750s and 5508s). I am running 7.0.164.0 on WCS.

The errors I seem to be getting on the 2710 are as follows: (there are hundreds of these errors)

AesLocationMathPureJava.validateInputsAndPrepareForCalculation Reason: Client Tx Power out of bounds. Expected -30 < clientTxPower < 60. Obtained: -128

The location appliance is sucessfully locating rogue aps (and their clients) with no problems. It is also locating one CCX v5 Client. We do not have any RFID tags at present.

If anyone has an idea what might be causing this that would be great.

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9 Replies 9

PerseSchool_2
Level 1
Level 1

‎09-14-2010 04:55 AM

I have the exact same issue with WCS Version 7.0.164.0, Controller version 7.0.98.0 & the WLA Version 6.0.102.0 , The Rouges show but no clients with the same error logged.

Please can someone post on this issue.

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chris.brunt
Level 1
Level 1
In response to PerseSchool_2

‎09-14-2010 08:08 AM

I have just heard from Cisco that the 2710 with 6.0.102.0 and 7.0.98.0 Controller / 7.0.164.0 WCS is not currently supported at the moment and they have asked me to log a TAC case. I will update here when I have more info.

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PerseSchool_2
Level 1
Level 1
In response to chris.brunt

‎09-15-2010 12:06 AM

Many thanks for the information and good luck with the case. Looking forward to your update.

Regards

Paul

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chris.brunt
Level 1
Level 1

‎09-15-2010 01:53 AM

TAC case still proceeding. This is actually a known issue CSCth48443 -  Location Appliance stops tracking Wireless Client when WLC code is  7.0

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rob.drye
Level 1
Level 1

‎09-17-2010 08:21 AM

The bug notice has a "fixed in" version of 6.0.103.0.  I was able to obtain this from TAC.

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PerseSchool_2
Level 1
Level 1
In response to rob.drye

‎09-21-2010 06:23 AM

Thanks for the info Rob, anyway of getting the new version other than a TAC?

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chris.brunt
Level 1
Level 1
In response to PerseSchool_2

‎09-21-2010 06:28 AM

Yeah would be useful. I've just found out my service contract is out on the 2710 so I can't get it from TAC. In the process of renewing.

0 Helpful

tlowry
Level 1
Level 1
In response to chris.brunt

‎10-18-2010 09:16 AM

I had the exact same problem after upgrading WCS and WLC4404 to version 7and 2710 to version 6.0.102.0.  TAC sent software version 6.0.103.0 for the 2700 Location Appliance (along with a disclaimer) and it fixed the problem.  No word yet on an official release for the 2710.

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Serge Yasmine
Cisco Employee
Cisco Employee

‎10-20-2010 05:21 AM

Hi, i have just wrote a quick document about this problem and the solution for

it. I see is is already inline with the replies posted here.

https://supportforums.cisco.com/docs/DOC-13521

Have a good day!

Serge

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