7942 firmware upload not listed as device option

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Sep 14th, 2010
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We recently uploaded the firmware for 7942/7962 using the .sgn file to a ccm 5.1.2 cluster.  The upload was successful but the device is still not available for use even after restarting the TFTP service and rebooting the Publisher.  Any thoughts would be appreciated.

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Rob Huffman Tue, 09/14/2010 - 09:26
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Hi Linda,


If the 7942 is not listed in the Device defaults or the Add/New phone model 7942

then you will need to add the device pack instead of just the 7942 Firmware. It looks

like the device pack below would add the 7942 in CUCM 5.1(2)


Cisco Unified CallManager Device Package 5.1.2 (3128-1)


Release Notes


http://www.cisco.com/web/software/282074299/18326/cmterm-devicepack-5_1_2_3128_readme.html



Cheers!

Rob

lindaklime Wed, 09/15/2010 - 10:27
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Hi Rob,


That did the trick!  Thanks for the suggestion.


Linda

Rob Huffman Wed, 09/15/2010 - 10:37
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Hi Linda,


You are most welcome Glad that worked for you.


Cheers!

Rob

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