Auto attendant forward to voice mail problem

i.margariti · ‎09-14-2010

Hello,

I have configured voice mail number 1900,and auto attendant number 1903.

I am using the script editor to add a new script for the auto attendant.

So, press 1 for secretary, press 2 for logistics, press 3 to leave a message.

But when somebody calls, and press 3 it hears that there is no mailbox associated with this extension.

In the script in the 3 I assign the voice mail number which is the 1900.

Am I doing something wrong?

Thanks

dksingh · ‎09-14-2010

Call is most likely being directed to 1900 when hitting Option 3 within the AA but

remember 1900 is the VM Pilot.

Ques is which subscriber's mbox u want the call to go to ?

Usually its a general delivery mbox where we send it in such cases. You want to

xfer the call to the subscriber/GDM DN and not to VM pilot.

Hope this helps.

DK

dksingh · ‎09-14-2010

Further...pl. take a look at figure 16/17 in this doc to give u an idea abt the script/flow