Trying to get CUPC Desk Phone Control working. Everything else seems to be working fine. Logging in, Controlling IP Communicator via CUPC, Searching LDAP directory, etc. I am using CUPS version 7.0.8, CUPC 7.1, CUCM 8.0.3. CUCM is using local user accounts (no LDAP Integration to Active Directory on the CUCM side). CUPS is pulling user information from AD LDAP. I am using the GC port number, though since I'm not using LDAP for my CUCM users I don't know if that matters. As others have suggested I have changed the CTI timer from 5 to 300 and reset the CTI service on both CUCM servers. I have verified that my users are associated with their own phones, made sure they are members of Standard CTI Enabled, made sure allow control of CTI device is checked on the user, and allow control from CTI on the phone is checked. Users have been associated with DN's, so all of that stuff should be good. When I check server health I see the following (screen shot attached):
Am I running into a version issue? The Compatibility guide for CUPS 7.x only lists as far as 7.1(3) and makes no metion of 7.1(5) or 8.x, so I'm not sure if it hasn't been updated in a while or what.
Any help would be appreciated.