IVR not being heard from Phones registered inside FWSM

sandeepontop · ‎09-14-2010

Hi All,

We have currently installed IP Phones ( 6921) inside the Firewall (FWSM) for one of the project. All communications between the Phones and those registered outside are working absolutely fine. Now we are having issues when the user (using the phone registered inside the Firewall) calls an internal helpdesk, he is unable to hear the IVR message. We have opened all the ports in the firewall for both CUCM and IPCCX. Request your help ???

Cheers -

Sandeep

Ian Meyers · ‎09-19-2010

Hi! Did you figure this out?

What versions of CUCM and UCCX are you running?

What do you hear when you attempt a call?

What is the codec set to in CUCM and UCCX?

Can you post the MIVR logs for when you attempt this? (c:\program files\wfavvid\log\mivr) JTAPI logs are good too.

Can you include the time of the test, calling number, and called number?